PRIVACY POLICY

Last Updated: 29 March 2023

This Privacy Policy covers the following key topics:

1. Definitions
2. Personal Information Collection
3. Use of Personal Information
4. Retention
5. Sharing of Personal Information
6. International Transfers
7. Information Security and Integrity
8. Do Not Track
9. Exercise of Data Subject Rights
10. Minors
11. Revisions to our Privacy Policy
12. Third-Party Providers
13. Privacy of Children
14. Sensitive Personal Information
15. Questions

1. Definitions

"Cookies" are small text files placed on your computer while visiting certain sites on the Internet used to identify your computer. Please visit Cookies Policy to learn more about Cookies and certain functions and features on our Website.

"Data Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Information.

"Data Processor" means a natural or legal person, public authority, agency or any other body which Processes Personal Information on behalf of the Data Controller.

"Personal Information" means any information relating to an identified or identifiable natural person, as defined under applicable law, such as name, home address, telephone number, mobile number or email address.

"Non-Identifying Information" means information that may relate to an individual but does not by itself identify that individual. For example, Web Information is Non-Identifying Information, as is information such as gender, age, city, and physical location, when not linked with other Personal Information.

2. Personal Information Collection

This Privacy Policy applies to the following types of electronic information about Users or use of the Website:

• Personal Information submitted to us: This may be personal contact, identification, and location information, such as name, home or work address, personal or business email address, contact details such as your home, facsimile or mobile phone number, gender, age or date of birth, job title, Bangladesh Veterinary Council Registration number, country of residence, school, affiliation or organization, username, User's photo or image, government issued identification numbers or passport details, or emergency contact details that Users may submit in connection with any of our services or programs, including, for example, public comment submissions, program or service applications, community surveys, email list subscription, general enquiries, event registration, or online meetings. This also includes information provided to us on the Website that would constitute personal data under applicable law.
• Personal Information received from a third party: This may include Personal Information such as name and address for identity verification or to Process a request or an application submitted to us.
• Financial information: We do not collect your financial information. This website has no such services or programs where your such information is requested or generated. So, you are requested not to submit any financial information here.
• Automatically logged use information: The Website may automatically record information that is sent by the User's browser or device when accessing and using the Website, which can be identifying or non-identifying. This information may include information such as IP address, browser type, internet service provider (ISP), date/time stamp, page viewed, operating system, mobile device information, clickstream information, preference information, and other similar information.
  We are also using crisp chat for serving you livechat. This service provider has its own policy and may collect your information. By using our website and and mobile app, the User agrees to crisp chat policy, and terms and condition.
• Cookies and other tracking technologies: Cookies and other user tracking technologies devices may be stored on the User's computer when using the Website. For more information on our use of Cookies and other tracking technologies, see Cookies Policy. You acknowledge the use of such tracking devices as noted in this Privacy Policy and the Cookies Policy, and consent to having such tracking devices stored on your computing devices.

3. Use of Personal Information

We will Process Personal Information only for fair, lawful, and legitimate reasons, including to:

• Improve our Website performance, content, and its services;
• Perform information analysis, compliance audits, data metrics, develop new services, and protect the Website and integrity of any of our services or programs;
• Create anonymized data sets to improve the Website performance or in connection with our services or programs;
• Respond to User questions, comments, inquiries, feedback, including those concerning our services or programs or with respect to services provided by registry operators, accredited registrars, and data escrow agents;
• Assist in policy discussion, development activities, and the performance of activities consistent with our functions;
• Administer participation or registration in any of our services, activities, programs, or Website, including sending electronic communications related to such participation or registration;
• Maintain archival records of a User's participation for historical and research purposes, subject to retention limits imposed by applicable laws;
• Perform relevant contractual obligations with the User and other third parties;
• Administer User's application for any of our services or programs;
• To publish a User's Personal Information such as his or her name, mobile number, blood group, present address, designation and organization or affiliate on the Website;
• To publish a User's comments or feedback along with a User's name for the benefit of others and otherwise to comply with our accountability and transparency principles;
• To share basic participant information (name, organization, affiliation) or other information the User voluntarily chooses to provide with other participants of the same meeting;
• To provide updates and other information regarding our programs and service delivery; and
• Provide information or a service requested by the User.

We will also process your Personal Information with your consent to provide you with marketing information concerning news, updates, and other information regarding our events.

Lastly, We will Process Personal Information to comply with applicable laws, rules, regulations, court orders, and law enforcement requests.

We will not use Personal Information for any other purpose other than as set forth in this Privacy Policy.

We will use Non-Identifying Information generally for the same purposes as with Personal Information, and to improve User services, store User's Website preferences, track Website use trends, improve the Website's performance, help maintain personal and device identity verification, Website security, and measure effectiveness of electronic communications.

4. Retention

We will retain certain Personal Information stored on our servers in accordance with our general archival practices and as required or permitted by law.

We will store the User's Personal Information only for as long as is required to fulfill the purposes set out above. However, where We are required by law to retain a User's Personal Information longer or where a User's Personal Information is required for us to assert or defend against legal claims, we will retain the User’s Personal Information until the end of the relevant retention period or until the claims in question have been resolved.

5. Sharing of Personal Information

We may share certain Personal Information with contractors and other agents for the purpose of Processing this information on our behalf, and providing other services to us or to the User on our behalf. These third parties include providers that provide services such as data analysis, email transmission, customer relationship management (CRM), IT security, cloud service providers, database management, hotel and other travel service, asset management solutions, consultants, veterinary medicine company, stakeholder related to bangladesh veterinary sector and financial or legal advisors. We require that these parties agree to handle this information in compliance with appropriate confidentiality obligations and security measures. We also may publish some Personal Information on the Website in a manner that is viewable by our community members and people as described in the relevant program description.
We will provide Personal Information to such third parties, government authorities and agencies to:

• comply with applicable laws, regulations, legal process or enforceable governmental request;
• if permitted or required by law or in response to a law enforcement or other legal request;
• protect our or a third party's legal rights, including the enforcement of terms with Users;
• receive contracted services or use of licensed products from third party providers;
• comply with any court order or legal proceeding;
• comply with our accountability and transparency principles and disclosure policies;
• identify the User to anyone that the User sends a communication through the Website;
• effectuate a reorganization or organizational change resulting in the divestiture or transfer of any of our operation, unit, function, or asset to such third party;
• detect, prevent or otherwise address fraud or other criminal activity or errors, security or technical issues; or
• protect against imminent harm to our rights, property, or the safety of our users or the public as required or permitted by law.

We will not sell or otherwise share any Personal Information with third parties for marketing purposes.

6. International Transfers

By using our Website or providing us with your Personal Information electronically, the User is directly transferring Personal Information and Non-Identifiable Information to us in Bangladesh or other countries where our server is located. The User's Personal Information also may be transferred and Processed in other countries where our staff or third-party service providers are located. Bangladesh and such other countries may not have the same level of information protection as the User's jurisdiction.
The User is solely responsible for compliance with any information protection or privacy obligations in the User's jurisdiction when using the Website or providing us with Personal Information. By submitting Personal Information, the User agrees to such Processing.

7. Information Security and Integrity

We will use reasonable industry standard safeguards (which may include physical, procedural and technical measures) to protect against the unauthorized disclosure of Personal Information it collects and holds. We will take reasonable steps to ensure that Personal Information collected is complete and relevant to its intended use.
The Website contains links to other third-party websites, which are subject to the respective privacy policies of those third parties. We are not responsible for the privacy practices of such linked third-party sites, and their owners and operators.
The Website may contain social media widgets including Whatsapp, Imo, Twitter, Facebook and LinkedIn, and other features that may collect a User's Personal Information and Non-Identifying Information, and may set Cookies on the User's devices unless the device or browser settings prevent such Cookies from being stored. Such social media widgets and features may be hosted by a third party. We are not responsible for the operation of such widgets and features, and any information collection will be subject to the privacy policy of the provider of such widgets and features, and not this Privacy Policy.
Due to the open communication nature of the Internet, we cannot represent, warrant or guarantee that communications stored on our servers will be free from unauthorized access by third parties, loss, misuse, or alterations. While we will take reasonable and appropriate security measures to protect against unauthorized access, disclosure, alteration or destruction of Personal Information received, I DISCLAIM ANY AND ALL LIABILITY FOR UNAUTHORIZED ACCESS OR USE OR COMPROMISE OF YOUR PERSONAL INFORMATION TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. USERS ARE ADVISED THAT THEY SUBMIT SUCH PERSONAL INFORMATION AT THEIR OWN RISK.
This privacy policy may not comply with the California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), General Data Protection Regulation (GDPR), and LGPD (Lei Geral de Proteção de Dados) privacy law. The users from these areas, where such law is applicable should use this website and mobile application at their own risk.
The content is only shared for informative purposes and should not replace the care of a registered veterinarian.

8. Do Not Track

Users' browsers may allow users to set a "Do Not track" preference. Unless otherwise stated, the Website does not honor "Do Not Track" requests.

9. Exercise of Data Subject Rights

Users may be entitled to obtain access to information on the Processing of Personal Information, to object to certain Processing, request information portability, and have their Personal Information rectified, deleted, or otherwise restricted in terms of Processing, in each case as permitted under applicable law. Users also may be entitled to withdraw any consent given with prospective effect with respect to the Processing of their Personal Information. Users can exercise these rights or learn more about the Processing of Personal Information by us, by sending a request to privacy@bdvets.com. Any request is subject to identity verification. All privacy-related access requests are taken seriously, and we will respond to request(s) as soon as reasonably practicable, but in any case, within the legally required period of time. Please note that certain Personal Information may be exempt from such access, correction, objection, or deletion rights pursuant to local laws.
If a User no longer wishes to receive certain electronic communications from us, please notify us by email at privacy@bdvets.com.

10. Minors

We do not knowingly collect or require Personal Information from children under the age of 18. If you believe your child has provided us with Personal Information, please notify us by email at privacy@bdvets.com.

11. Revisions to our Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes we make will be posted on this page. If we make material changes to how we treat your Personal Information, we may notify you. By using this website, you consent to collection and use of information as set forth in this privacy policy. You also acknowledge that we may change this Privacy Policy without prior notification. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have a deliverable email address for you, and for periodically monitoring and reviewing any updates to this Privacy Policy. Your continued use of the bdvets.com, Website after such amendments will be deemed your acknowledgement of these changes to this Privacy Policy.

12. children-privacy

The bdvets.com and bdvets app are not intended for or directed to children. None under age 18 may provide any information to or on the Site or Services. We do not knowingly collect or solicit personal information from children under age 18. If you are younger than 18 years of age, do not use or provide any information on the Site or through the Service or any of its features, register on, make any purchases through, or use any of the interactive video, audio, messaging, or public comment features of the Site or Service, or provide any information about yourself to us, including your name, address, telephone number or mobile number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under age 18, we will delete that information. If you believe we might have any information from a child younger than 18 years of age, please contact us at privacy@bdvets.com.

13. Third-Party Providers

We may employ third party companies and individuals to facilitate our Site and to process data, perform IT support and other Site-related services, provide hosting, payment processing, and related services, and to otherwise assist in making the Service available (collectively, “Third Party Providers”). These Third Party Providers may have access to your personal information and ePrescription Data for purposes of performing these tasks on our behalf, and may have the right to retain and use personal information and ePrescription Data or other information through performance of these tasks. We note that we have no control over and assume no responsibility for the content, privacy policies or practices of any Third Party Providers, their sites or services.
Where you are a Vet Parent, Third Party Providers may include Veterinary Service Providers. Third Party Providers may also include, without limitation, the following:
Payment Processors. If we use Third Party Providers (including bkash and nagad) to process certain payment transactions initiated via the Site. Your payment card details are not stored by the Site. If you provide payment information in order to facilitate payment processing, your payment card details are encrypted and securely stored by the applicable third party payment processor. You can learn more about bkash’s privacy practices at https://www.bkash.com/
Analytics. We may use Third Party Providers to monitor and analyze the use of our Site, including as follows:
• Google Analytics. Google Analytics is an independent website analytics service offered by Google which tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy.

You may opt out of the aggregation and analysis of data collected about you on the Site by Google Analytics by downloading the Google Analytics opt-out browser add-on. Please note that if you opt out, analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on the Site.
Other Service Providers. We also use Third Party Providers for marketing, technical, operational, and other services, including as follows:
Live Chat 3. We use Live Chat 3 for providing livechat services. You can learn more about Live Chat 3 at https://www.jakweb.ch/privacy

14. What About Sensitive Personal Information?

We generally don’t want to gather any sensitive information about you. This includes:

15. Questions

Should you have any questions or concerns about this Privacy Policy and privacy practices, you may contact at privacy@bdvets.com.